Last Updated: 27 August 2026
Bhivar ("Bhivar", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit, browse, or make a purchase through our website.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when using the Bhivar website and services.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with Bhivar, we may collect information such as:
Personal Information
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Full name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Products purchased
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Size or product information associated with your order
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Information provided when contacting customer support
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Information submitted through contact or other website forms
Technical Information
When you browse our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Referring website
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Approximate location based on technical information
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Website usage and interaction information
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Cookies and similar identifiers
We collect and use information that is reasonably necessary to operate our website, process transactions, provide customer service, and improve our services.
2. How We Use Your Information
We may use your information to:
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Process and fulfill your orders
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Process payments
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Arrange shipment and delivery
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Provide order confirmations
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Send shipping and delivery updates
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Provide customer support
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Respond to questions and enquiries
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Process returns, exchanges, cancellations, and refunds
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Handle complaints and grievances
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Maintain and improve our website
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Improve our products and customer experience
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Prevent fraud, misuse, and unauthorized activity
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Maintain website security
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Analyze website performance and usage
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Communicate important information about our services
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Send marketing communications where permitted by applicable law
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Comply with applicable legal, tax, accounting, and regulatory requirements
3. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to display our products, process orders, manage customer accounts, and operate our online store.
Information you provide through our website may be processed by Shopify as necessary to provide these services.
Shopify may also collect technical information, cookies, and other information associated with your use of the website.
For more information, please review Shopify's applicable privacy practices.
4. Payment Processing – Razorpay
We use Razorpay to process payments made through our website.
When you choose to make a payment, information necessary to process the transaction may be shared with or collected by Razorpay. This may include information such as your name, contact details, transaction information, and payment-related information.
Razorpay's current privacy materials state that its processing may include personal identifiers, transaction data, payment-related data, and technical/device information.
Payment information may be processed directly by Razorpay in accordance with its applicable privacy and security practices.
Bhivar does not request or require you to provide complete payment card information directly to us outside the payment process.
For more information about how Razorpay handles personal information, please review Razorpay's privacy policy.
5. Shipping & Logistics – Shiprocket
We use Shiprocket and its associated logistics services to facilitate shipping and delivery of orders.
To fulfill your order, information necessary for delivery may be shared with Shiprocket and relevant delivery partners.
This may include:
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Customer name
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Phone number
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Email address where required
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Shipping address
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Order details
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Delivery-related information
This information is used for purposes such as shipment creation, tracking, delivery, customer communication, and handling delivery-related issues.
Shiprocket's privacy information describes the use of customer information for order fulfilment and related logistics services.
6. Cookies and Similar Technologies
Bhivar may use cookies and similar technologies to provide and improve our website.
Cookies may be used to:
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Keep the website functioning correctly
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Maintain your shopping cart
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Remember preferences
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Understand website traffic
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Analyze website performance
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Improve user experience
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Support marketing and advertising activities where applicable
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website functionality.
7. Sharing of Personal Information
We may share personal information with trusted service providers when necessary to operate our business and provide our services.
These may include:
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Shopify and ecommerce technology providers
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Razorpay and payment service providers
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Shiprocket and logistics providers
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Delivery and courier partners
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Customer support providers
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Website analytics and technology providers
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Marketing and communication providers, where applicable
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Professional advisers
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Government authorities or law-enforcement agencies where required by applicable law
We only share information where reasonably necessary for the relevant business, operational, contractual, security, or legal purpose.
We do not sell your personal information as a standalone product.
8. Marketing Communications
Where permitted by applicable law, we may use your contact information to send promotional or marketing communications about Bhivar products, offers, launches, or other updates.
You may unsubscribe from marketing communications at any time by:
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Using the unsubscribe option provided in the communication; or
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Contacting us using the details provided below.
Please note that you may continue to receive essential transactional communications, such as order confirmations, payment notifications, shipping updates, and important service messages.
9. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
We use appropriate technical and organizational measures considering the nature of the information and the services we provide.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your account credentials and personal information.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
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Completing orders
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Providing customer service
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Processing returns and refunds
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Resolving disputes
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Preventing fraud
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Maintaining business records
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Accounting and tax purposes
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Complying with applicable legal and regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it as appropriate.
11. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information.
These may include rights to:
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Request information about the processing of your personal information
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Request correction of inaccurate information
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Request deletion of personal information where applicable
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Withdraw consent where processing is based on consent
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Raise a privacy-related complaint
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Exercise other rights available under applicable data protection laws
India's Digital Personal Data Protection Act, 2023 establishes a framework concerning the processing of digital personal data and the rights and obligations associated with such processing.
To make a privacy-related request, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Account Information
If you create a customer account on our website, you are responsible for maintaining the confidentiality of your account credentials.
You should notify us promptly if you believe your account has been accessed without authorization.
We may use account information to manage your account, provide order history, process orders, and provide customer support.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
These third parties may have their own privacy policies and terms.
Bhivar is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
14. Children's Privacy
Our website is intended for general consumers and is not directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
15. Fraud Prevention and Security
We may process relevant information to detect, investigate, and prevent:
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Fraudulent transactions
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Payment abuse
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Unauthorized account activity
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Website misuse
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Security incidents
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Other unlawful or harmful activity
Information may be shared with relevant service providers or authorities where reasonably necessary for these purposes or where required by law.
16. Legal and Regulatory Requirements
We may collect, use, retain, or disclose personal information where necessary to:
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Comply with applicable laws
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Respond to lawful requests from authorities
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Maintain required business records
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Resolve disputes
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Protect our rights and property
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Prevent fraud or unlawful activity
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Enforce our terms and policies
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our business
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Our website
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Our services
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Third-party service providers
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Technology
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Applicable laws and regulations
When we make changes, we will update the Last Updated date at the top of this page.
We recommend reviewing this Privacy Policy periodically.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Bhivar handles your personal information, you can contact us at:
Bhivar / ESS ESS TRADES
Email: support@bhivar.com
Phone: +91 7065207207
Address:
CB-353, 2nd Floor, Ring Road,
Naraina, New Delhi – 110028, India
19. Grievance Redressal
For complaints or grievances relating to your orders, products, services, or your experience with Bhivar, please refer to our Grievance Redressal page.
You may also contact us using the customer support details provided above.
We aim to provide customers with a clear and accessible mechanism for submitting and resolving complaints in accordance with applicable requirements.
20. Consent and Use of the Website
By using the Bhivar website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed as described above.
Where applicable law requires consent for a particular processing activity, Bhivar will seek such consent through the appropriate mechanism.
Last Updated: 27 August 2026