Terms & Conditions

Last Updated: 27 August 2026

Welcome to Bhivar.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the Bhivar website and your purchase of products from us.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Bhivar

The Bhivar website is operated by:

Bhivar / ESS ESS TRADES

Address:
CB-353, 2nd Floor, Ring Road,
Naraina, New Delhi – 110028, India

Email: support@bhivar.com

Phone: +91 7065207207

Throughout these Terms, "Bhivar", "we", "us", and "our" refer to the business operating the Bhivar website.

"You", "your", and "customer" refer to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use the Bhivar website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, distribute, or commercially exploit our website content without permission.

  • Upload malicious code, viruses, or other harmful material.

  • Provide false, misleading, or fraudulent information.

  • Use another person's personal or payment information without authorization.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, website, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, sizes, materials, and other product information displayed on our website are accurate.

However, minor differences may occur due to:

  • Screen and device settings

  • Photography and lighting

  • Manufacturing variations

  • Packaging

  • Product batches

We do not intentionally misrepresent the characteristics or features of our products.

Product information displayed at the time of purchase forms the basis of the product offered to you.

4. Innerwear Products

Bhivar primarily sells women's innerwear products, including panty combo packs.

Products may be sold as predefined packs such as:

  • Pack of 2

  • Pack of 3

The color combinations included in a product are part of the product offering and may not be individually selectable unless specifically stated on the product page.

Please review the product description, available sizes, measurements, fabric information, and other product details before placing your order.

5. Sizes and Product Selection

Customers are responsible for selecting the appropriate size before placing an order.

Please refer to the Bhivar Size Guide before completing your purchase.

Because our products are personal-use innerwear, we do not offer general size exchanges or returns.

If you believe you received a size different from the size ordered, please contact us at support@bhivar.com so that we can investigate the issue.

6. Product Prices

All product prices displayed on the website are subject to change without prior notice.

The applicable price for an order is generally the price displayed at the time the order is placed.

Where applicable, taxes, shipping charges, or other mandatory charges will be displayed during the purchase process.

We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we may contact you before fulfilling the order.

7. Offers and Discounts

From time to time, Bhivar may offer discounts, promotional codes, bundles, or other promotional offers.

Promotional offers may have specific terms, eligibility requirements, validity periods, or product restrictions.

Unless expressly stated otherwise:

  • Promotional offers cannot be combined.

  • Promotional codes cannot be exchanged for cash.

  • Offers may be withdrawn or modified subject to applicable law.

  • An offer applies only during its stated validity period.

8. Product Availability

All products are subject to availability.

We may limit the quantity of products available for purchase or discontinue a product at any time.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, including a refund where applicable.

9. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

An order confirmation does not necessarily guarantee that the order has been finally accepted for fulfillment if there is a genuine issue relating to availability, pricing, payment, fraud prevention, or other operational circumstances.

We reserve the right to cancel or decline an order where reasonably necessary, subject to applicable law.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

support@bhivar.com

Cancellation may be possible only if the order has not already been processed, packed, or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

For eligible cancellations, refunds will be processed in accordance with our Refund & Return Policy.

11. Payments

Payments on the Bhivar website may be processed through third-party payment service providers, including Razorpay.

Available payment methods may include options such as:

  • UPI

  • Credit cards

  • Debit cards

  • Net banking

  • Other payment methods made available through our payment provider

Payment processing is subject to the applicable terms and security procedures of the payment service provider.

Bhivar does not intentionally request customers to share complete payment credentials through email, phone calls, social media messages, or other unofficial channels.

12. Shipping and Delivery

Orders may be processed and shipped using Shiprocket and its associated logistics and courier partners.

Delivery timelines displayed on the website are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Address-related issues

  • Operational disruptions

  • Force majeure events

  • Other circumstances outside our reasonable control

Customers are responsible for providing accurate delivery information.

For more information, please refer to our Shipping & Delivery Policy.

13. Returns, Exchanges and Refunds

Because Bhivar sells personal-use innerwear, we do not offer general returns or exchanges.

This includes requests due to:

  • Change of mind

  • Incorrect size selection

  • Change of preference

  • Product no longer wanted

However, if you receive a defective, damaged, incorrect, or materially different product, please contact us at support@bhivar.com.

Such issues will be reviewed and handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

14. Customer Responsibilities

You are responsible for:

  • Providing accurate name and contact information.

  • Providing a complete and accurate shipping address.

  • Selecting the correct product and size.

  • Reviewing your order before payment.

  • Ensuring that your phone number and email address are accessible for order-related communication.

  • Providing accurate information when contacting customer support.

Bhivar is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, subject to applicable law.

15. Account

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.

You must notify us if you believe your account has been accessed without authorization.

You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.

16. Intellectual Property

All content available on the Bhivar website, including:

  • Brand name

  • Logos

  • Product images

  • Videos

  • Graphics

  • Product descriptions

  • Text

  • Website design

  • Layout

  • Icons

  • Marketing materials

is owned by or licensed to Bhivar unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

17. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to Bhivar, you represent that:

  • You have the right to submit the content.

  • The content is not unlawful or misleading.

  • The content does not infringe another person's rights.

  • The content does not contain malicious code or harmful material.

You grant Bhivar permission to use submitted content for legitimate business, marketing, and promotional purposes, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, misleading, abusive, irrelevant, or otherwise inappropriate.

18. Website Availability

We aim to keep the Bhivar website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Error-free

  • Free from technical issues

  • Free from security vulnerabilities

Temporary interruptions may occur because of maintenance, technical problems, updates, third-party services, or circumstances outside our reasonable control.

19. Third-Party Services

Our website relies on third-party services, which may include:

  • Shopify

  • Razorpay

  • Shiprocket

  • Courier and logistics partners

  • Analytics providers

  • Marketing providers

  • Other technology and service providers

Third-party services may have their own terms and privacy policies.

Your use of third-party services may be subject to those providers' applicable terms.

20. Privacy

Your use of the Bhivar website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information.

Please review our Privacy Policy before using our website or placing an order.

21. Fraud Prevention

We may take reasonable measures to identify and prevent fraudulent or suspicious transactions.

This may include reviewing order information, payment information, delivery information, account activity, and other relevant information.

If an order is reasonably suspected to involve fraud, unauthorized activity, or misuse, we may delay, cancel, or restrict the order, subject to applicable law.

22. Prohibited Activities

You must not use the Bhivar website to:

  • Commit or facilitate fraud.

  • Violate applicable laws.

  • Attempt unauthorized access to our systems.

  • Interfere with website security.

  • Scrape or systematically copy website content without permission.

  • Use automated systems to place fraudulent orders.

  • Submit false reviews or information.

  • Impersonate another person or business.

  • Upload malicious software.

  • Abuse promotional codes or offers.

23. Limitation of Liability

To the extent permitted by applicable law, Bhivar will not be responsible for losses arising from circumstances beyond our reasonable control, including certain:

  • Internet or network failures

  • Payment gateway failures

  • Courier or logistics disruptions

  • Natural disasters

  • Government restrictions

  • Strikes or civil disruptions

  • Technical failures

  • Other force majeure events

Nothing in these Terms is intended to exclude or limit liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision does not limit any rights you have under applicable consumer protection law.

25. Governing Law

These Terms are governed by the applicable laws of India.

Nothing in these Terms is intended to remove or restrict any rights available to consumers under applicable Indian law.

26. Disputes

If you have a concern regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter.

You can contact us at:

Email: support@bhivar.com

Phone: +91 7065207207

For consumer complaints and grievances, please also refer to our Grievance Redressal page.

Any dispute that cannot be resolved through customer support will be subject to the applicable laws and jurisdiction of India, subject to any mandatory consumer protection rights available to you.

27. Grievance Redressal

Bhivar maintains a mechanism for customers to raise complaints and grievances.

For complaints regarding products, orders, delivery, payments, or services, please contact:

Email: support@bhivar.com

Phone: +91 7065207207

We will review and respond to complaints in accordance with applicable requirements.

Our designated grievance contact details are available on our Grievance Redressal page.

28. Changes to These Terms

Bhivar may update these Terms from time to time.

Changes may be made to reflect:

  • Changes to our products or services

  • Changes to our website

  • Changes in our business practices

  • Changes in technology

  • Changes in applicable laws or regulations

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes use of the website subject to the updated Terms, to the extent permitted by applicable law.

29. Contact Us

For questions regarding these Terms or your Bhivar order:

Bhivar / ESS ESS TRADES

Email: support@bhivar.com

Phone: +91 7065207207

Address:
CB-353, 2nd Floor, Ring Road,
Naraina, New Delhi – 110028, India

Last Updated: 27 August 2026

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