Last Updated: 27 August 2026
At Bhivar, we maintain strict hygiene standards for our women's innerwear products. For this reason, all purchases are final and we do not offer returns or exchanges on our products.
Please carefully review the product details and Size Guide before placing your order.
1. No Returns or Exchanges
Due to the personal and hygienic nature of innerwear products, Bhivar does not accept returns or exchanges once an order has been placed and delivered.
We are unable to accept requests for:
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Change of mind
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Incorrect size selected by the customer
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Incorrect product preference
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Change of color preference
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Products that are no longer wanted
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Products that have been opened, used, worn, or washed
Please make sure you select the correct size and product before completing your purchase.
2. If There Is a Problem With Your Order
Although we do not offer returns or exchanges, if you experience any issue with your order, please contact our customer support team.
Examples include:
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You received a different product from what you ordered
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Your order is missing an item
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The product arrived damaged
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You believe the product has a manufacturing defect
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There is an issue with your order that requires our attention
We will review the information provided and assist you with the issue where appropriate.
3. Contact Us About an Order Issue
If you experience any problem with your order, please contact us at:
Email: support@bhivar.com
Phone: +91 7065207207
When contacting us, please provide:
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Order number
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Name used for the order
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Registered phone number or email address
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Description of the issue
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Relevant photographs or videos, if applicable
Providing these details will help us investigate your concern more efficiently.
4. Damaged, Defective or Incorrect Products
If you receive a product that appears damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Do not use or wash the product while the issue is being reviewed.
We may request photographs, videos, packaging details, or other information to understand and verify the issue.
If the issue is confirmed, Bhivar will determine an appropriate resolution based on the circumstances and applicable consumer laws.
5. Refunds
Since we do not offer general returns or exchanges, refunds are not provided for change of mind, incorrect size selection, or products that are no longer wanted.
However, if there is a verified issue with your order that requires a refund, Bhivar may process the applicable refund in accordance with the circumstances and applicable law.
For eligible prepaid-order refunds, the refund will generally be processed through the original payment method.
The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.
6. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
Cancellation requests can only be considered if the order has not already been processed, packed, or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
7. Delivery Issues
For issues related to delivery, including delayed, damaged, or incorrectly delivered orders, please contact us at:
We may coordinate with our shipping and logistics partners, including Shiprocket and the relevant courier partner, to investigate the issue.
8. Important Note
By placing an order on Bhivar, you acknowledge and agree that:
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Innerwear products are not eligible for general returns.
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Size exchanges are not available.
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Product exchanges are not available.
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Change-of-mind returns are not available.
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Customers should carefully review product information and sizing before ordering.
Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
9. Need Help?
If you have any other problem or concern with your order, please don't hesitate to contact us.
Email: support@bhivar.com
Phone: +91 7065207207
Bhivar / ESS ESS TRADES
CB-353, 2nd Floor, Ring Road,
Naraina, New Delhi – 110028, India
Our team will review your concern and provide assistance where appropriate.
10. Policy Updates
Bhivar may update this policy from time to time to reflect changes in our products, services, business practices, or applicable laws.
Any changes will be published on this page with an updated "Last Updated" date.
Last Updated: 27 August 2026